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1.
Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Elsevier/Morgan Kaufmann Publishers, 2007
Availability: Items available for loan: U DE COLOMBIA - Biblioteca (1)Call number: 658.406 H288.

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2.
Business process management : practical guidelines to successful implementations / John Jeston, Johan Nelis, Tom Davenport. by
Edition: 2nd edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hungary : El Servier, 2008
Availability: Items available for loan: U DE COLOMBIA - Biblioteca (1)Call number: 658.404 J58.

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