Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport.

Includes bibliographical references and index.

Introduction -- Business process change -- Enterprise level concerns -- Strategy, value-chains and competitive advantage -- Understanding the enterprise -- Process architecture and Organizational alignment -- Process management -- Measuring process performance -- An executive level BPM group -- Process level concerns -- Understanding and scoping process problems -- Modeling processes -- Task analysis, knowledge workers and business rules -- Managing and measuring business processes -- Process improvement with Six Sigma -- The BPTrend redesing methodology -- The ergonomic systems case study -- Implementation level concerns -- Software tools for business process analusis and design -- Business process management suites -- ERP-Driven redesign -- Conclusions

You've picked up the right book for just about any goal you have in process management. If you´re an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, there´s an entire section devoted to managing particular processes. If you're charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better.

english