000			02766nam a22002537a 4500
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020			_a9780750686563
040			_aCO-UDECOLOMBIA _bENGLISH _cCO-UDECOLOMBIA _dCO-UDECOLOMBIA
082	0	4	_a658.404 _bJ58
100	1		_aJeston, John _92927
245	1	0	_aBusiness process management : _bpractical guidelines to successful implementations / _cJohn Jeston, Johan Nelis, Tom Davenport.
250			_a2nd edition.
260			_aHungary : _bEl Servier, _c2008.
300			_a469 páginas _bilustraciones, _c24 cm.
505	0		_aFrequently asked questions -- How can we demystify business process management -- What is business process management -- Why is it important to improve business processes before automating them -- When should you do BPM -what are the main drivers and triggers -- Who should be involved in BPM -- Why are organizational strategy and process architecture important in BPM implementation? -- How do you sell BPM technology to the organization? -- What are the critical succes factors in a BPM project -- What are the critical implementation aspects for a BPM solution ? -- Why do you need a structured approach to implementing BPM -- The framework -- Framework overview -- Gudelines on how to use the framework -- Organization strategy phase -- Process architecture phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essentials introduction -- Project management -- People change management -- Leadership -- BPM and the organization -- Embedding BPM within the organization -- Appendices - tools and techniques -- Organization strategy phase -- Process architecture phase -- Launch pad phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- People change management essential -- Embedding BPM in the organization -- Framework summary
520	0		_aBusiness process management: practical guidelines to successful implementations provides organizational leadership with an understanding of business process management and its benefits to an organization. This book also gives business process management practitioners a framework and set of tools and techniques that provides a practical guide to successfully implementing Business Process Management projects. It can be used as a reference book for organizations completing Business Process Management projects.
650	1	4	_aPROJECT MANAGEMENT _92858
650	1	4	_aBUSINESS _92859
700	1		_aNelis, Johan _92928
700	1		_aDavenport, Tom _92921 _eforeword
942			_2ddc _cBK _h658.404 J58 _n0
999			_c2007 _d2007