000			02324cam a2200289 a 4500
001			14848825
003			OSt
005			20250617212453.0
008			070514s2007 ne ab b 001 0 eng
020			_a9780123741523
040			_aCO-UDECOLOMBIA _cCO-UDECOLOMBIA _dCO-UDECOLOMBIA _bENGLISH
082	0	4	_a658.406 _bH288
100	1		_aHarmon, Paul, _d1942-
245	1	0	_aBusiness process change : _ba guide for business managers and BPM and six sigma professionals / _cPaul Harmon ; foreword by Tom Davenport.
250			_a2nd ed.
260			_aBoston : _bElsevier/Morgan Kaufmann Publishers, _c2007.
300			_axli, 549 p. : _bill., map ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction -- Business process change -- Enterprise level concerns -- Strategy, value-chains and competitive advantage -- Understanding the enterprise -- Process architecture and Organizational alignment -- Process management -- Measuring process performance -- An executive level BPM group -- Process level concerns -- Understanding and scoping process problems -- Modeling processes -- Task analysis, knowledge workers and business rules -- Managing and measuring business processes -- Process improvement with Six Sigma -- The BPTrend redesing methodology -- The ergonomic systems case study -- Implementation level concerns -- Software tools for business process analusis and design -- Business process management suites -- ERP-Driven redesign -- Conclusions
520	0		_aYou've picked up the right book for just about any goal you have in process management. If you´re an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, there´s an entire section devoted to managing particular processes. If you're charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better.
546			_aenglish
650	0	4	_aElectronic commerce.
650	0	4	_aOrganizational change.
650	0	4	_aSystem design.
700	1		_aDavenport, Tom _92921
942			_2ddc _cBK _h658.406 H288 _n0
999			_c2005 _d2005