Business process management : practical guidelines to successful implementations /
John Jeston, Johan Nelis, Tom Davenport.
- 2nd edition.
- Hungary : El Servier, 2008.
- 469 páginas ilustraciones, 24 cm.
Frequently asked questions -- How can we demystify business process management -- What is business process management -- Why is it important to improve business processes before automating them -- When should you do BPM -what are the main drivers and triggers -- Who should be involved in BPM -- Why are organizational strategy and process architecture important in BPM implementation? -- How do you sell BPM technology to the organization? -- What are the critical succes factors in a BPM project -- What are the critical implementation aspects for a BPM solution ? -- Why do you need a structured approach to implementing BPM -- The framework -- Framework overview -- Gudelines on how to use the framework -- Organization strategy phase -- Process architecture phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essentials introduction -- Project management -- People change management -- Leadership -- BPM and the organization -- Embedding BPM within the organization -- Appendices - tools and techniques -- Organization strategy phase -- Process architecture phase -- Launch pad phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- People change management essential -- Embedding BPM in the organization -- Framework summary
Business process management: practical guidelines to successful implementations provides organizational leadership with an understanding of business process management and its benefits to an organization. This book also gives business process management practitioners a framework and set of tools and techniques that provides a practical guide to successfully implementing Business Process Management projects. It can be used as a reference book for organizations completing Business Process Management projects.